You are recommended to follow the steps to solve the problem:
1. You need to make sure your devices is capable with our portable monitor
2. If you are using the built-in battery version, make sure it is not running out of battery.
3. For the version without built-in battery, you need to make sure the connection of power supply is correct. You should connect power supply with a Type-C cable or Micro-USB Cable.
4. Check whether you have connected to the right connection port. There are 2 Type-C connection ports with different purpose.
- If you are using an HDMI cable for display signal, you should use the Type-C Connection port, which is near the Micro-USB port, for power supply.
- If you are using a Type-C cable for both power supply and display signal, you should use the one near the HDMI connection port.

5. Make sure every cable is connected well and it is recomended to use the cables provided in the package.
6. If you are using Apple Products such as iPhone, MacBook Air which do not have Type-C connection port, you should make sure that you have get an HDMI converter for display signal. For iPhone series which has a Type-C connection port, you still need to get an HDMI converter for display signal.
Devices that supported by XScreen:
- PS4, XBox One, Switch and other gaming consoles
- Smartphones, Windows PC, laptops: Huawei, Oppo, Samsung, Apple MacBook, ChromeBook, etc.
- Huawei Mate10, P20, Mate20 X, Oppo R17 Pro, Samsung S8, S8+, S9, S9+, S10e, S10, S10+, Note 8, Note 9
- Laptops: MacBook 12", MacBook Pro, MacBook Air, Xiaomi Air 12.5/13.3", PRo 15.6" etc.